Community management

We are your strategic ally, the community management team that will enhance your presence on social networks and important platforms for businesses such as Tripadvisor or Google Maps. We integrate as a fundamental part of your company to provide you with professional solutions and offer you tangible results without overwhelming you with superfluous information or incomprehensible technicalities.

Our focus is clear: build and strengthen the relationship with your digital community. We manage your social networks, interact with your audience in an authentic and effective way, and create content that connects.

 

Community Management Somos tu aliado estratégico, el equipo de gestión de comunidades que potenciará tu presencia en las redes sociales y plataformas importantes para negocios como Tripadvisor o Google Maps.

Our way of work

After thoroughly understanding your company and your long- and short-term goals, we will proceed with an internal analysis to evaluate whether your company complies with iLuania’s acceptance policies. If so, we will get to work. First, we will prepare a strategy to follow that includes colors, type of photo filters, typography and way of connecting with your audience (more formal or informal, longer or shorter texts), etc. We will analyze your current tools, your website and, if they exist, previous publications. Once we have the strategy, we begin to create content and work to connect with your audience.

Included services

Total management of your profiles – Instagram and Facebook pages.

We create attractive content, schedule publications (posts and stories) and manage your messages and comments, we also monitor performance and offer detailed reports to boost your presence on Instagram and Facebook so that your business is seen and attractive to your customers and above all that it always have updated information.

We make sure your listings on Google My Business, Google Maps, and Apple Maps are always up-to-date with relevant information and current photos so your customers can find you easily. We also respond and manage all reviews and messages.

If your business has a physical location and you want to receive reviews, we will also manage your TripAdvisor profile, just as in Google profiles we will always keep the information updated, the relevant images and we will respond to all criticisms and reviews.

If your business is a restaurant, we can also create a profile for you on The Fork and link it to your restaurant reservation system.

The graphic design service for all types of designs for social networks is included in the price, there will be no additional cost.

To ensure a constant flow of attractive, high-quality content on your social networks, we include photo sessions in your premises, office or warehouse. Our photographers are responsible for capturing images that highlight the essence of your business. The quality of these images is essential to us, which is why we work only with our own photographers, guaranteeing the precise and careful editing of each photograph. Photo sessions are included on a monthly or quarterly basis, depending on the previously agreed upon agreement and budget. If at any time you need an additional session, you can easily book it by contacting your advisor.

The video format is highly popular today, and reels on Instagram have become very relevant. To maximize interactions and visibility, it is suggested to periodically publish videos or reels.

We have a team of professional videographers ready to create exclusive videos for your social network. We are committed to leveraging this powerful tool to elevate your online presence and captivate your audience with high-quality visual content.

At the end of each month, you will receive a complete report detailing the results achieved, interactions generated and publications made. We will also provide you with copies of all reviews and messages received, ensuring you are fully informed of your business’s social media activity at all times. We focus on maintaining transparent communication and providing the information you need to make informed decisions about your online presence strategy.

We are at your disposal at all times. During business days, you can contact us via WhatsApp or Email for any questions. Even in urgent cases, we are willing to answer your questions outside of our working hours.

At iLuania, we value closeness and relationships with our clients. That is why we consider direct interaction essential. We strive to organize regular meetings, even if they are brief (15 minutes), to stay connected and ensure we are aligned with your needs and goals. Your satisfaction and success are our main motivation.

Some of the photographs taken for our clients

Community Management Somos tu aliado estratégico, el equipo de gestión de comunidades que potenciará tu presencia en las redes sociales y plataformas importantes para negocios como Tripadvisor o Google Maps.
Community Management, redes sociales
Community Management, redes sociales
Community Management, redes sociales
Community Management, redes sociales
Community Management, redes sociales
Community Management, redes sociales
Community Management, redes sociales
Community Management, redes sociales
Community Management, redes sociales